Meet Cong Son: General Manager of Packing

Cong won our Continuously Improving Core Value Award 

People committed to a life of continuous learning show up with curiosity. They’re skilled listeners and keen observers. Cong Son, our GM of Packing, is one of those individuals. From the day he first stepped into our bakery, Cong has been a dedicated student.  Shortly after his family moved to Seattle from Vietnam, Cong came to Macrina in 2014 looking for a part-time job. He’d heard good things about the company from a friend he met in his ESL classes at Seattle Central. We hired him into the packing department. A year later, he became a full-time employee. His quick mastery of day packing, night packing, slicing, pastry packing, and labeling — the full range of packing activities— underscored his rapid advancement. A promotion to packing lead was followed by another to assistant manager. Then in September 2023, we promoted Cong to general manager of packing. Cong manages a staff of about 30 people. Over three shifts, they pack and label all our breads, pastries and other baked goods.  Cong speaks fluent Vietnamese and Cambodian and his English is commendable, especially considering it’s his third language. Still, Cong is challenging himself to improve his English. “Now that I’m a general manager, I want to be better able to communicate with general managers of other departments,” Cong says. “Communicating with my team is easy. Many of them speak Vietnamese, and we work together every day.”  Challenges stimulate Cong. “I’ve been learning computers in my new role,” he says. “Macrina is giving me a lot of support. Like they did by sponsoring ESL classes for me and other managers earlier in my career.”   Cong seemed to be the only person surprised when he won our Continuously Improving Core Value Award. “Seeing my name on the plaque was a surprise,” he says. “I keep learning, keep building new skills, and taking on more responsibility.”  That’s the attitude and work ethic Cong brought to Macrina and that has carried him into the ranks of general managers.  Beyond his professional success, Cong Son finds joy and balance in his personal life. Making his home in the Rainier Valley near Columbia City, Cong enjoys time with his family. Depending on the season, you’ll find him spending his free time digging clams and geoducks on Vashon Island or squidding in Elliot Bay.  Cong's journey is a testament to the power of continuous improvement and the opportunities it brings.